Privacy Policy

Welcome to Grace Houseware.

At Grace Houseware, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, create an account, purchase our products, contact us, or use any of our services.

By using the Grace Houseware website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect information that you provide directly to us when you use our website or services.

This may include:

Full name
Business name
Email address
Phone number
Billing address
Shipping or delivery address
Account information
Login credentials
Order information
Purchase history
Payment-related information
Information provided through contact forms
Information provided when communicating with our customer support team
Reviews, feedback, or other information you voluntarily provide

We may also automatically collect certain technical information when you visit our website, including:

IP address
Browser type
Device type
Operating system
Pages visited
Date and time of visits
Website interaction information
Referring website
General usage and technical information

2. How We Use Your Information

Grace Houseware may use your information for purposes including:

Creating and managing your account
Processing and fulfilling orders
Processing payments
Arranging deliveries
Providing customer support
Responding to questions and enquiries
Communicating with you about your orders
Managing customer relationships
Improving our products and services
Improving website functionality and performance
Understanding how customers use our website
Preventing fraud and unauthorized activity
Maintaining website security
Sending important service-related communications
Sending marketing communications where permitted
Complying with applicable laws and legal requirements
Protecting our rights and business interests

3. Account Information

If you create an account with Grace Houseware, you are responsible for providing accurate information and keeping your account details up to date.

You should also take reasonable steps to protect your login credentials and should not share your password with unauthorized persons.

Please contact us if you believe that your account has been accessed without your permission.

4. Orders and Transactions

When you place an order through Grace Houseware, we may collect and process information necessary to complete your purchase.

This may include:

Customer details
Products purchased
Quantity and order information
Billing information
Delivery information
Payment status
Order history
Communication relating to the order

This information allows us to process your order, arrange delivery, provide support, and maintain appropriate business records.

5. Payment Information

Payments may be processed through third-party payment providers.

Where applicable, payment providers may collect and process payment information according to their own privacy policies and terms.

Grace Houseware does not intend to collect or store complete payment card information unless expressly stated otherwise.

6. Cookies and Similar Technologies

Grace Houseware may use cookies and similar technologies to improve your experience on our website.

Cookies may help us:

Keep you signed in
Remember your preferences
Maintain shopping cart functionality
Understand website usage
Improve website performance
Analyze website traffic
Provide relevant website features
Support marketing activities where applicable

You can control cookies through your browser settings. Some website features may not work correctly if certain cookies are disabled.

Where required by applicable law, we will request appropriate consent before using non-essential cookies.

7. How We Share Information

We do not sell your personal information.

We may share relevant information with trusted third parties when necessary to provide our services or operate our business.

These may include:

Payment service providers
Delivery and courier companies
Hosting and technology providers
Website service providers
Email and communication providers
Analytics providers
Customer support providers
Professional advisers
Legal or regulatory authorities where required
Fraud prevention and security providers

We only intend to share information where there is a legitimate business, contractual, legal, or other appropriate reason to do so.

8. Data Security

We take reasonable steps to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

You are also responsible for protecting your account credentials and keeping your password confidential.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

We may retain certain information for longer where necessary to:

Complete transactions
Maintain business and financial records
Comply with legal requirements
Resolve disputes
Prevent fraud
Enforce agreements
Protect our legal rights
Meet regulatory requirements

When information is no longer required, we may securely delete or anonymize it.

10. Marketing Communications

Where permitted by applicable law, Grace Houseware may send you information about:

New products
Special offers
Promotions
Company updates
Services
Product announcements

You can unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the communication or by contacting us.

We may continue to send essential communications relating to your account, orders, payments, or services.

11. Third-Party Websites

Our website may contain links to third-party websites or services.

These websites are not controlled by Grace Houseware.

We are not responsible for the privacy practices, security, content, or policies of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

12. Your Privacy Rights

Depending on the laws applicable to you, you may have certain rights regarding your personal information.

These may include the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of certain information
Request restriction of certain processing
Object to certain processing
Withdraw consent where processing is based on consent
Opt out of marketing communications
Request information about how your personal information is processed
Make a complaint to the appropriate data protection authority

Some rights may be subject to applicable legal limitations.

13. Children's Privacy

Our website and services are not intended to knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to Grace Houseware, please contact us so that we can review and take appropriate action.

14. Changes to This Privacy Policy

Grace Houseware may update this Privacy Policy from time to time.

Changes may be made to reflect:

Changes to our services
Changes to our business practices
Changes to technology
Changes to applicable laws
Changes to how we process personal information

When changes are made, we will update the "Last Updated" date shown at the beginning of this Privacy Policy.

We recommend reviewing this page periodically.